Feedback

You talk and we listen! This month's feedback...

Question:
Ferris Booth Commons, February 13, 2017

I really appreciate the new addition of avocado, salsa, sour cream, and cheese as breakfast toppings in Ferris. So delicious! Thanks so much!

Answer:

Thank You; We really appreciate your compliment and feedback.

- Bayo Otiti , General Manager
Question:
Lenfest Cafe, February 9, 2017

Really appreciated Lenfest being open today when classes were canceled. Raj is always friendly, and I appreciated his service even more with today's weather conditions! Question: Is it possible to get honey as a sweetener for coffee/tea? Thanks!

Answer:

Thank you so much for your kind words! Giving our guests the best service, despite the weather, is top priority for us and we are thrilled you appreciate Raj and his dynamite hospitality; he's one of the many rockstars on our team!!

We will most definitely have honey available moving forward as a sweetener for coffee/tea.

Stay safe with the snow, and we look forward to seeing you again real soon.

- Donald Bartlett , Chef Manager, Uris, Lenfest, Blue Java Mudd
Question:
Ferris Booth Commons, February 8, 2017

Hi! Would it be possible for you to offer steel cut oats at breakfast in the morning? I would really appreciate this. Thanks.

Answer:

Hi..

We have placed an order from our vendor and should have Steel Cut Oatmeal back in rotation next week.

Thank You

Bayou

- Bayo Otiti , General Manager
Question:
John Jay Dining Hall, February 6, 2017

Why aren't items in the vegan station listed in the online menu? I pretty much only come for the vegan station items, but I never know what's there. Even times when there's something exciting on the online menu, it turns out it's not being served at all and I end up wasting a swipe.

Answer:

Hello,

Thank you so much for your feedback! We can most certainly post the vegan station items on the website.

Enjoy and see you in the Dining halls!

- Christina Lee, RD , Registered Dietitian - Dining Services
Question:
Ferris Booth Commons, February 6, 2017

Hi, I asked for a salad today and found that the chicken was frozen solid. I love the salad bar but recently I have consistently received frozen or near-frozen chicken. Would it be possible to defrost the chicken in the salad bar before serving? Thanks.

Answer:

Hello and Please accept my personal apology for the less than standard service you experienced.

I have met with our team members and we will be mindful of this issue moving forward.

Thank You

Bayo

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Question:
Cafe 212, February 1, 2017

Hi! I miss the regular milk cartons that used to be available at Cafe 212 (which I think is now Blue Java Lerner? Not sure). I really like the new ambiance and the space, but I'm sad that there is no longer a milk option for quick breakfasts on my way to class. Is there any way to add a regular milk option alongside the chocolate and other flavored milks? Thanks!

Answer:

Hi there,

Thanks so much for your feedback! We've ordered the regular milk cartons for you so be sure to look for them!

- Christina Lee, RD , Registered Dietitian - Dining Services
Question:
Ferris Booth Commons, February 1, 2017

Hi! I am wondering if it would be possible to offer avocado and/or whole wheat tortillas at breakfast? I always get eggs from the omelet/scramble station, and it would be great to be able to make a healthy breakfast burrito. Also, avocado would be perfect for making avocado toast as a nutritious and filling breakfast option. Thanks so much!

Answer:

Hello

Thank You for your wonderful suggestion. We have added a Burrito Topping Station as well as flour tortillaas to our buffet line.

 

Thank You

Bayo

- Bayo Otiti , General Manager
Question:
John Jay Dining Hall, January 29, 2017

Would you please clarify the Sunday hours at John Jay? There were about 15 students waiting to have breakfast this morning who were turned away. Though the sign clearly states that John Jay will be open from 9am-1am until JJ's reopens, the staff would not accept students until 10am.

Answer:

Hi there, and thank you so much for taking time out of your day to post on our feedback page. I could only imagine how frustrating that must have been to visit John Jay and be told that we would be opening at a later time. This was the first Sunday in which John Jay operated without JJ's Place being open, and we truly appreciate your patience as we work in getting JJ's Place back up and running. We're sorry for the timing mishap and vow that we will be open from 9:30 AM - 1 AM on Sundays in John Jay until JJ's Place is back up and open for business. We look forward to seeing you real soon in the dining halls! 

- Justine A. Sacks , Assistant Director, Dining Services
Question:
JJ's Place, January 28, 2017

Would it be possible to stock Wheat Thins as a better alternative to chips in JJ's? Thank you!

Answer:

Thank you so much for that really great suggestion! We are in the process of finding and sourcing alternatives to chips. Expect to see some exciting and new additions real soon!

- Christina Apollonio , Manager, JJ's Place
Question:
Ferris Booth Commons, January 27, 2017

HI! Just wanted to request that the stainless steel pans be available for use at the omelet and pasta station. We see some hanging on the wall but not enough for regular use. When we asked one of the food service workers about it they said it's all dusty and only for show. Is that true? Can you please make sure they are the "mainstream" cookware used and not just a decoration piece as currently is the case. Really nice to see stainless steel pans but hope to be able to enjoy a meal made on them. A couple of us have been avoiding the pasta/omelet station for sometime because of the non-stick cookware used. Thanks a much! Hope to get a prompt response !

Answer:

Hi Ferris Guest

Please accept my apology for the miscommunication you received. I will meet with my team members to reinstruct them on the use of the pans.

The pans are readily available for use; upon the request of our guests.

Thank You

Bayo

- Bayo Otiti , General Manager
Question:
John Jay Dining Hall, January 27, 2017

Can you please extend the seating at John Jay until JJs opens again? You could use the John Jay lobby as a seating area. Sometimes it's possible to secure seating at rush hour.

Answer:

Thank you so much for providing us with feedback. We completely understand the fact that seating has been limited with JJ’s Place offline and we appreciate your patience in bearing with us during this transition. Unfortunately, we are at complete occupancy with seating and we do not want to violate any egress pathways with chairs in the lobby – it becomes a safety concern. We have seen students either take their meal to go/sit in the lounge, which is an option, but unfortunately, we cannot add any more seats to the dining room or lobby.

We look forward to seeing you real soon in the dining halls!

- Joseph Walsh , General Manager, John Jay
Question:
John Jay Dining Hall, January 24, 2017

Can you please please add quesadillas to the modified JJ's menu at John Jay while JJ's is closed down? I need these quesadillas so much!!!

Answer:

Hi there,

You asked, we listened! If you haven't seen already, we are now serving quesadillas at the grill!

Enjoy and have a superb spring semester!

- Christina Lee, RD , Registered Dietitian - Dining Services
Question:
Blue Java - Butler, January 24, 2017

Hello -- As someone who is lactose free and allergic to soy, I am wondering if it’d be possible for the Blue Java cafes to offer Almondmilk in addition to soy milk for their lattes. I really like how the dining halls offer a variety of alternative milks, which is why I’m reaching out to see if it’s possible that they be added to the cafes as well. I know a few people who would also like to see Almondmilk in Butler, Cafe 212, etc. Thanks so much.

Answer:

Greetings, and thank you so much for taking time out of your day to post on our feedback wall. Your suggestion is a great one, and we will definitely work on bringing Almond Milk in for the near future as a dairy alternative. Thanks again, and we'll see you soon in the cafes!

- Hazel Clark , Manager, Cafe 212 and Butler
Question:
JJ's Place, January 24, 2017

This isn't a question, but a thank you! I was, like most students, sad to hear that JJs was closed for repairs, but Columbia Dining has done an incredible job with the "temporary JJs" in John Jay! It's really great to see Columbia Dining's commitment to students, and really shows that you guys care. You probably don't hear this enough, but from everyone at Columbia, thank's again for everything you do!

Answer:

Thank you so much for  taking the time to post on our feedback page. The students are what make our jobs so worthwhile and special and we truly appreciate your kind words. Thank you for your patience and understanding as repairs are being made. We look forward to serving you real soon in the dining halls, and look forward to reopening JJ's Place soon! 

- Justine A. Sacks , Assistant Director, Dining Services