Who can use it?
All enrolled students, faculty, and staff of Columbia University.
Where can it be used?
At 12 on-campus dining locations, including John Jay Dining Hall, Ferris Booth Commons, JJ's Place, Faculty House, and Chef Mike's Sub Shop, as well as the University bookstore, campus vending machines, and the Hartley Hospitality Desk. Flex can also be used for purchases at many off-campus locations, with more to come.
Flex can also be used on Grubhub to order food for delivery.
Please note that alcoholic beverages, tobacco, and gift cards cannot be purchased through Flex.
How long does it take for the transaction to occur when using it off-campus?
A typical transaction takes 30 to 45 seconds to complete. We have heard from you that this is longer than you had hoped, so we are exploring ways to expedite the process. If you experience an issue using your Flex at an off-campus vendor, please submit this form.
When does it expire?
Your Flex account rolls over from year to year, but expires upon graduation.
Is it tax-free?
No, taxes will be applied to all purchases.
How do I sign up or add money onto my account?
Students will automatically have the Flex account on their ID cards when they arrive at Columbia. Columbia students may add money onto their accounts through SSOL.
How can I check my Flex balance?
Your Flex account can be accessed through SSOL. Once logged in, navigate to Columbia card, then cardholder transactions, and then select Flex account balance.
How can I travel to the off-campus locations?
The Columbia Evening Shuttle (powered by Via) provides transportation within a set coverage area according to the schedule on the Transportation website. Follow the instructions to get a promo code, download the Via app, and start booking free evening rides.
Questions, Comments, or Feedback on the Flex Program
In order to constantly improve this program, we need feedback from you. If you would like to report an issue using your Flex at an off-campus vendor, please submit this form. If you have a question about the program or would like to send us a comments or suggestion, please email us at [email protected]